Contact Us
Got a question about one of our reviews, spotted something out of date, or want to flag an issue with a crypto casino we cover? This page explains how to reach us, what we can and can't help with, and where to go for account-specific or urgent matters.
How to reach the BTC Casinos team
You can email us at [email protected] with feedback, corrections, or general questions about how we research and rank crypto casinos for US players. We read every message and aim to respond within a couple of business days, though volume can occasionally push that out.
Before writing in, it's worth checking whether your question is really about something one of our offshore operators controls rather than something we can answer directly. We're an independent review site — we don't run the casinos we cover, hold player funds, or process withdrawals.
What we can help with
- Corrections or updates to bonus terms, supported coins, or licensing details on our reviews
- Questions about how we score and rank sites, including our approach to payout speed, no-KYC play, and game fairness
- General feedback on a casino you've played at, whether positive or negative — this helps keep our coverage honest
- Suggestions for crypto casinos or topics you'd like us to cover
What we can't help with
We're not able to access, action, or resolve account-level issues at any of the casinos featured on this site. That includes stuck withdrawals, disputed bonus wagering, frozen accounts, or identity verification requests. For any of that, you'll need to go through the casino's own customer support channel — most crypto casinos offer live chat or a support ticket system directly on their platform.
We also don't provide legal or tax advice. If you have questions about the legal status of offshore crypto gambling in your state, or how gambling winnings and crypto gains are taxed, speak with a qualified attorney or tax professional rather than relying on general commentary from a review site.
Before you contact a casino directly
If your query is really about a specific operator — say, a delayed Bitcoin withdrawal or a question about wagering requirements on a welcome offer like non-GamStop and offshore-friendly casinos — a few things help speed things up:
- Have your transaction ID or wallet address ready, since crypto payments are tracked on-chain rather than by account number
- Check the operator's stated confirmation times for your chosen coin — Bitcoin and Litecoin typically need more network confirmations than stablecoins like USDT or USDC
- Review the bonus terms again if the query relates to a promotion; playthrough requirements and time limits are usually the sticking point
- Screenshot or save any chat transcripts in case you need to escalate
Responsible gambling support
If you or someone you know is struggling with gambling, help is available. The National Problem Gambling Helpline can be reached at 1-800-GAMBLER, confidentially and at no cost. Because offshore crypto casinos aren't state-regulated, they may not offer the same self-exclusion tools or player protections as licensed US operators, so it's worth setting your own limits before you play. Our Responsible Gambling page has more on the tools and support available.
All content on this site is intended for readers of legal gambling age in their jurisdiction — 18 or 21 depending on the site and applicable state rules. If you're unsure whether online gambling is permitted where you live, check your state's current gambling laws before signing up anywhere.
Learn more about how we operate
For background on who publishes this site and how we approach reviewing crypto casinos, visit our About Us page. Our full Terms and Conditions cover how the site works, including our affiliate relationships — we may earn a commission when readers sign up through links on this site, but that never determines how a casino is ranked or reviewed.